Atlas of London - Furniture Delivery Policies

Thank you for choosing Atlas of London for your furniture delivery. Please review the following Delivery Policies to ensure a smooth and efficient delivery process:

1. Arrival Times:

  • Arrival times are estimates and not guaranteed and Atlas of London will not be held liable for any failure to adhere to estimated arrival times..

  • If the customer is unavailable during the scheduled delivery day (regardless of estimated arrival times) and a re-booking is required, a fee of at least £95 plus VAT will apply..

2. Delivery Charges:

  • Additional charges may apply for deliveries above the third floor and any unexpected work necessary to ensure a safe delivery.

3. Complimentary Storage:

  • From receipt into our warehouse, customers are generally entitled to 10 days of complimentary storage but please check with your retailer.

  • Additional storage beyond this period will incur a charge of £50 per week plus VAT, if applicable.

4. Cancellations:

  • A minimum of 5 working days' notice is required for cancellations.

  • Failure to provide sufficient notice will result in a cancellation charge of a minimum of £95 plus VAT.

5. Space and Safety:

  • Customers are responsible for ensuring sufficient space for the delivery team to manoeuvre and unload the furniture at the destination.

  • Customers need to provide a safe environment for the delivery team during the entire delivery process.

  • We reserve the right to postpone delivery or levy additional charges if access to the delivery point is inadequate or unsuitable for our vehicles.

  • We reserve the right to withhold and/or postpone delivery or levy additional charges if our crew reasonably believe they cannot move safely or proceed with works which may damage the item(s) in question or their surroundings.

6. Payment:

  • Any additional fees must be paid in advance of delivery.

  • Failure to pay additional fees may result in the refusal of delivery.

7. Damage Reporting:

  • Any damages must be reported to our team immediately for resolution and reported to our office whilst the team is on site.

8. Force Majeure:

  • In the event of unforeseen circumstances such as natural disasters or other force majeure events, delivery times may be affected.

9. Customer Cooperation:

  • It is the customer’s responsibility to provide parking, if there is no parking within a reasonable distance then we may not be able to deliver

  • We appreciate your cooperation and understanding throughout the delivery process.

  • It is the customer’s responsibility to be present yourself or appoint a representative to be at the destination property throughout the delivery process.

  • If a third-party is recieving the goods on the customer’s behalf, it is their responsibility to let the third-party know of our Furniture Delivery Policies and the delivery proceeds as planned.

  • In the event of any issues, please contact our office on 01707 266 652 promptly for assistance.

10. Our Awkward Access Disclaimer :

ATLAS OF LONDON - WORKS DISCLAIMER (TO BE SIGNED IN ADVANCE OF AWKWARD ACCESS DELIVERY)

While Atlas of London consistently aims for the highest standards in our work, there are situations where the inherent risks increase - if this is the case then the team may request that you sign our Works Disclaimer. If you request Atlas staff to deliver or collect your furniture through a particularly narrow or challenging space, or if the requested work goes against our advice and may result in damage to your belongings or property, we cannot assume responsibility or liability for any resulting damage.

The disclaimer states that you acknowledge that you will not hold Atlas of London or its contractors responsible. You agree to indemnify them against any damage that may occur to your goods, property, or third-party property during the specified works.

Thank you for choosing Atlas of London. We look forward to providing you with exceptional service. If you have any questions or concerns, please do not hesitate to contact our customer service team.